How to Shop at Pet Wares Plus

Pet Wares Plus have developed a shopping system that is simple to use. You can browse the items on the site, adding items to your shopping cart and order instantly, 24 hours a day, 7 days a week! To select products from our range, simply put items in your shopping cart using the selection boxes and "Add To Cart" button in the product displays.

Your Shopping Cart

Your shopping cart contents are displayed in the right column of your screen. To remove or change the quantity of an item you wish to order, simply click the "Make Changes" button in the cart display.
You can also estimate the cost of shipping the items that are currently in your shopping cart, by clicking the "Get Delivery Cost" link at the top of the page or in the cart display screen. All you will need to provide is a postcode/suburb or country.

Changing Your Order

If you decide to remove an item or make any changes in the quantity ordered, click the "Make Changes" link in your shopping cart display. From the next screen you can edit your order.
Note: You must click the "Update" button to record any changes you make before you can continue.

The Payment

When you're finished shopping and are ready to order, use the "Buy Now" button to begin the payment process. From here, you will be prompted to enter your payment information. Your progress through the payment area is displayed at the top of each screen. If you have missed required information, further instructions will be displayed in red at the top of the screen. When your payment information is correct, a final invoice will be displayed. You should print the final invoice for your records. Nothing is billed until you've completed this step.

See our security page for more information regarding online payments. For phone orders or money orders, click here for more information.

Common Problems

Is your Shopping Cart not working?
Can't click to the next page?

If you are placing items into your cart, but they are not staying in your cart, then:

1. Your browser may be rejecting "cookies". You'll need to enable "cookies" on your browser to use our shopping cart feature.

2. The Temporary Internet Files on your PC need to be cleaned out.
Here is the solution for PC users of Internet Explorer.

1. In your browser menu at the top, click "Tools" and then "Internet Options".
2. In the next screen displayed to you, click the "Delete Files" button in the middle.
3. At the next screen, tick the "Delete all offline content" checkbox and click OK.
4. Click OK to close the Internet Options box.

If you have any other issues not mentioned above, please contact us so that we can investigate for you.